Shipping & Returns
SHIPPING POLICY
Shipping is a flat rate of 7.95 in most cases. Over 50 dollars is free shipping. When an in stock item is ordered it will go out next day or the following day at the latest. For items purchased in studio boutique that need to be special ordered please allow up to 2 weeks.
RETURN & EXCHANGE POLICY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All returns will be for STORE CREDIT.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at melissamagram@gmail.com . In your email please include your name, order number, and why you are requesting store credit. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Once the item has been sent back, in our possession, and found to be salable we will issue you store credit in the form of a digital gift card.
Shipping charges are not refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items are non-returnable and those are bibs, bows, beanies, hats, shoes, socks, teethers, and sale items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Due to how fast our products sell we do not offer exchanges. If your item is accepted for return you will receive a digital gift card and then you can repurchase the item in the correct size if it's still in stock.
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